Terms

1. Who you are contracting with

This service is operated by the company named on the legal information page, which also carries the company’s registration particulars and its contact details. In these terms, “we” and “us” means that company, and “you” means the person using the service.

By using Whatorder you agree to these terms. If you do not agree to them, please do not use it.

2. What this service does

Whatorder takes a list you already have and puts it in order. You paste or type the things you have been told you need to do. It sorts what you wrote into what can be started now, what you yourself said is held up by something, and which parts do not need to be done by you personally. It then produces a sheet containing only that last group, which you can print or send to someone who has offered to help.

3. What this service does not do, and will not do

This section is as important as any other in these terms, and it is written plainly on purpose.

• It has no list of its own. It will never add an item you did not mention. It holds no procedures, no lists of required documents, no methods and no time limits for any country, region or organisation. Rules of that kind differ a great deal between places and they change. The official guidance where you are, and whoever is handling arrangements with you, are the authorities on what needs doing — not this.
• It gives no information about time limits and will not hurry you. There are no dates in it, nothing counts down, nothing is marked late, and no part of it measures how much you have or have not done.
• It never contacts you about your list. There are no reminders, no notifications, no push messages and no emails about anything you are dealing with. This is not a setting you have to find and switch off: the ability to send you a message of that kind does not exist in the software. See section 8 for the one narrow exception, which concerns money and nothing else.
• Wills, estates, inheritance, probate, tax, benefits, insurance and debts are entirely outside its scope. These need a qualified adviser rather than a list. Where something you write touches any of them, the service sets that item aside, tells you it needs someone qualified, and does nothing further with it.
• Where what you write concerns cause of death, medical matters or examinations, the service stops. It produces no columns and no sheet, and directs you to the official channels where you are.
• It recommends nothing and no one. No service, product, organisation or individual is recommended, introduced or linked to. There is no advertising on this site, no affiliate link and no sponsored content.
• It is not advice. Nothing it produces is legal, financial, tax, insurance or other professional advice, and it must not be relied on as if it were.

4. What you may and may not use it for

You must be 18 or over to hold an account or a subscription. You are responsible for what you put into it and for keeping your sign-in details to yourself.

It must not be used to make or support a decision in any of the following areas: medical care, legal rights or proceedings, financial or credit decisions, safety-critical systems, employment decisions, housing decisions, or the administration of justice. The acceptable use policy sets out the rest, and it forms part of these terms.

5. What you write stays yours

You keep every right you have in what you type into this service. We claim nothing in it. We use it only to run the service for you while you are using it.

What you write is never used to train a model. Not ours, and not anyone else’s. It is not sold, and it is not shared with anyone for their own purposes.

The service neither needs nor collects any information about the person your list concerns. There is no field anywhere for a name, a date, a relationship or an address. If you type something of that kind anyway, it is removed on our server before anything is written down. You can complete one full use of the service — both columns and the sheet — without making an account at all, and anything held under an account can be erased in a single action. The privacy notice sets out the detail.

6. Plans, prices and allowances

Prices are shown in United States dollars (USD) and include Value Added Tax at 20% where it applies. The price shown at checkout is the price charged.

Each plan comes with a monthly allowance for using the service. An allowance is a measure of use of this software and nothing else. It is not money, not stored value, not redeemable for cash, and not transferable to anybody. An unused allowance does not carry over into the next month. There are no top-up packs and no balance to hold. If a month’s allowance is not enough, the only option is a larger plan, and you can move back down again whenever you want.

The free plan produces both columns and the sheet in full, without a watermark and without any prompt on them to pay for anything.

7. Subscriptions, renewal and ending one

A paid plan is a subscription. It renews automatically at the end of each period at the price then shown for that plan, and continues until you end it.

Ending it takes one button inside your account. It is the shortest route on this site. Nothing appears offering you a discount, asking you to explain, or trying to keep you. It takes effect at the end of the period you have already paid for, and the service keeps working until then.

We may change a price. If we do, you will be told in writing before it applies to you, in time to end the subscription first if you would rather.

8. The only emails this service sends

9. Your right to cancel

As a consumer you have 14 days from the day the contract is made to cancel it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Because this is digital content and a digital service supplied at once, we ask you at checkout for two separate acknowledgements, presented as two separate boxes, neither of which is ticked for you and both of which you must tick yourself:

1. that you want the service to begin immediately, within the 14-day cancellation period; and
2. that you understand you will lose your right to cancel once the service has been fully supplied, and that you accept this.

Both are checked on our server before a subscription can start, and both are repeated back to you word for word in the order confirmation email. The cancellation and refunds page sets out how to cancel and contains the statutory cancellation form.

10. Subscription rules we have adopted early

The Digital Markets, Competition and Consumers Act 2024 introduces new rules for subscription contracts. Those rules are not yet in force. We have implemented the following five voluntarily and in advance, and we will follow them whether or not they are in force:

1. Key information immediately before you pay. The price, what is being charged, how often, that it renews automatically, and how to end it, are set out in one block directly above the payment step — not in a linked document.
2. Full information before the contract is made. Everything in these terms, the cancellation page and the pricing page is available and linked before you commit to anything.
3. A notice before each renewal. You are told in writing before a subscription renews and before any price change applies, in time to end it first.
4. Cooling-off at the start and at renewal. You have a cooling-off period at the start of the contract, and a further cooling-off period whenever a subscription renews into a new term of twelve months or longer.
5. Ending it must be straightforward. One button, inside the account, taking effect on a single communication, with no retention flow, no discount offer and no exit survey. Nothing is placed between you and the end of the contract.

11. Availability, and what happens if something goes wrong

We will supply the service with reasonable care and skill, and we will use reasonable efforts to keep it available. It may occasionally be unavailable for maintenance or for reasons outside our control.

If the service is not supplied with reasonable care and skill, or is not as described, you have statutory rights under the Consumer Rights Act 2015, including rights to have it put right, and to a price reduction or a refund where it cannot be. Those rights apply in addition to anything in these terms.

Subject to that, our liability to you for any loss connected with the service is limited to the amount you paid us for it in the twelve months before the loss arose.

12. Ending an account

You may close your account at any time, and doing so erases what is held under it. We may suspend or close an account that is being used in breach of these terms or of the acceptable use policy, and we will tell you why.

13. Changes to these terms

We may change these terms. If a change affects you and is more than a correction, you will be told in writing before it takes effect, in time to end a subscription first if you would rather. The date at the top of this page shows when it was last written.

14. Law, and where a dispute is decided

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the United Kingdom where you live. If you live outside the United Kingdom, nothing in this section takes away any protection you have under the mandatory law of the country you live in.

15. Getting in touch

Write to support@assuredfd.shop or telephone +44 7300887127. Postal correspondence and the company’s registration particulars are on the legal information page.